PRODUCTS, SERVICES AND SOFTWARE WARRANTIES

HARDWARE.

All equipment, parts, products, components, devices, and hardware (collectively, “Hardware”), furnished by CiSCO shall be of the kind and quality stated in the Order. Unless specifically stated otherwise, Hardware shall be new and free from improper workmanship and defective materials and shall substantially conform to Customer’s specifications.

Unless specifically indicated in an Order or Proposal, Hardware is warranted for the longer of three (3) months from shipment or through the original manufacturer’s warranty period. CiSCO shall assign to Customer any warranties and/or remedies provided to CiSCO by Manufacturer or Vendor. Unless the Manufacturer’s or Vendor’s terms dictate otherwise, Customer has thirty (30) days from receipt of faulty or defective Hardware to notify CiSCO. CiSCO shall promptly work with Customer to troubleshoot issues and remediate the issue. Should Customer elect to return Hardware, Customer must follow CiSCO’s Return Materials Authorization (“RMA”) process found HERE. Upon receipt of the returned Hardware, CiSCO will make a determination to repair or replace the defective Hardware. No repair of Hardware or other costs are assumed by CiSCO unless agreed to, in advance, in writing. See CiSCO’s RMA Instructions.

SERVICES.

CiSCO warrants that Services provided pursuant to an Order shall be performed using personnel of required skill, experience, and qualifications in a professional and workmanlike manner and in accordance with industry standards and the specifications set forth in the Order. Services are warranted for a period of three (3) months from delivery. To initiate a warranty claim for Services, Customer must issue a P.O. to CiSCO for travel to Customer’s site to evaluate the warranty claim. If the warranty claim is due to a failure or defect in the Services or the associated Hardware or Software furnished by CiSCO and currently warranted, CiSCO will promptly make good any defect in the Hardware, Software or Services, including, at CiSCO’s cost and CiSCO’s sole discretion, removal, replacement and/or, with respect to defects in Services, re-performance of the Services so that they conform to the performance specifications in the Order.

SOFTWARE.

CiSCO warrants to Licensee, bound by CiSCO’s Software License Agreement found HERE, that its CeDAR and breez75x software (the “Software”), will substantially conform to the published specifications and documentation for a period of five (5) years following installation, provided it is used on the computer Hardware for which it was designed, configured and installed. If a defect is discovered which prevents the Software from performing any of its essential functions, CiSCO will attempt to cure the defect within three (3) business days.

Software is designed to meet current, applicable Federal and local regulatory requirements when released. Changes in regulatory requirements and/or permitting requirements are not considered defects. Customer’s sole and exclusive remedy for breach of Software warranty shall be, at CiSCO’s option, re-performance of the Work or termination of the Order and the return of the portion of the Service fees paid to CiSCO by Customer for such non-conforming Software.

STANDARD WARRANTY LIMITS

Warranty claims do not apply in cases a.) where installation, start up or activation services are performed by Customer or a third party not authorized by CiSCO, 2.) Hardware is provided or maintained by Customer or a third party not authorized by CiSCO, c.) Hardware has suffered abuse, misuse or neglect, d.) Hardware is failing due to programming errors by Customer or a third party not authorized by CiSCO, or e.) failure due to detrimental environmental factors.

STANDARD WARRANTY PERIODS

The applicable warranty term would be the first of the events in the columns to transpire.

 

 

Product or Service

Warranty Period: Months from Original Date of Shipment

W/Install by CiSCO

W/O Install by CiSCO

Upon Install or Initial Use

Analyzers

12 months

Per manufacturer

Not Applicable

HVAC

12 months

Per manufacturer

Not Applicable

Programmable Logic Controllers

12 months

Per manufacturer

Not Applicable

Computers, Servers and/or Monitors

36 months

36 months

Not Applicable

Systems (stack/ambient) CEMS

18 months

Not Applicable

Not Applicable

Software Support Services

Not Applicable

Not Applicable

Three months

Software (CeDAR and breez75x)

5 years

Not Applicable

Not Applicable

EDR Services

Not Applicable

Not Applicable

Three months

Spare Parts: Third Party Manufactured

Per manufacturer

Not Applicable

Per manufacturer

Spare Parts: Cisco Manufactured

12 months

12 months

Not Applicable

CiSCO Factory Repairs

Three months

Three months

Not Applicable

CiSCO Field Services

Not Applicable

Not Applicable

Three months